Accrete, a contributor in artificial intelligence (AI) solutions, has partnered with New Era Technology, a global managed service provider renowned for its technology solutions, to deliver advanced AI-driven digital transformation solutions to enterprise clients across industries.
As part of this collaboration, New Era will offer Accrete’s Nebula ITSM solution to transform clients’ IT service management stacks into predictive engines for risk detection & incident remediation through the use of Expert AI Agents. By integrating Accrete’s pioneering artificial intelligence capabilities with New Era’s extensive service offerings, the partnership will enhance operational efficiency, streamline processes, and foster innovation among enterprise clients.
“New Era is at the forefront of digital transformation for its ~20,000 customers. To fully realise the ROI of Expert AI Agents in decision automation, organisations must transfer tacit domain knowledge into universal ground truth representations that can form the basis of advanced machine reasoning,” said Prashant Bhuyan, the founder, CEO and chairman of Accrete. “New Era recognises that customers need more than RAG-based search engines on top of siloed information. Our joint vision is to encode an organisation’s best judgement, expertise, ethics and values into AI Agents that can instantly reason across complex information silos and make consequential, trustworthy decisions in real time, helping New Era customers gain the decision edge to dominate their respective industries.”
Accrete’s Nebula ITSM solution provides predictive insights for change tickets, automating root cause analysis and knowledge graphs for proactive and prescriptive incident and problem management. This reduces response times and Mean-Time-To-Repair (MTTR) for critical incidents while augmenting decision-making.
“Applying Accrete’s Purpose-Built AI solutions to New Era’s Global Service Delivery capabilities will continue to differentiate our offerings in the marketplace,” said Jaie Solis, the president of the enterprise solutions group at New Era Technology. “Accrete’s Nebula ITSM solution brings expert AI agents into the realm of managed services, reducing uncertainty in problem-solving, enhancing the efficiency of on-site response, and improving customer outcomes.”
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