Semtech Corporation, a provider of high-performance semiconductor, Internet of Things (IoT) systems and cloud connectivity service solutions, has achieved 99.95% network uptime in 2024 through its enhanced global mobile network infrastructure. This step underscores the company’s commitment to securing mission-critical IoT deployments worldwide.
As a full Mobile Virtual Network Operator (MVNO), Semtech’s AirVantage Smart Connectivity service uses artificial intelligence (AI) to enhance security, optimise network performance and improve customer experience. These tools are integrated into Semtech’s Global Network Operations Centre (GNOC), which provides 24/7 monitoring and proactive security management.
Real time threat detection and prevention
The GNOC’s advanced monitoring system is AI-enabled to continuously analyse network activity for anomalies, identifying potential security breaches before they impact operations. In recent deployments, the system detected and prevented unauthorised SIM usage across multiple regions, protecting customers from fraudulent charges and service disruptions.
Intelligent network optimisation
Automated diagnostics intelligently identify connectivity issues, including excessive data consumption caused by customer’s software bugs. This proactive approach has already helped multiple enterprise customers avoid costly overages and maintain optimal performance.
Enhanced customer support
The platform’s intelligent customer support system automates case prioritisation and data retrieval, reducing Mean Time to Resolution (MTTR) for technical issues. Support tickets are pre-populated with relevant customer data, enabling faster, more effective problem resolution.
Learn more about Semtech’s Smart Connectivity solutions at https://www.semtech.com/smart-connectivity.
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